COVID-19 Updates: Your parcels are still in safe hands, but please note that delivery times may fall outside of the normal standard.
What is the total delivery time for my order?
The delivery time for your order is determined by two factors: Processing and Shipping.
Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 2-3 business days.
Shipping begins when the item leaves the warehouse to when it arrives at the customer’s delivery location. The shipping time frame may vary depending on the location.
What causes the delay in shipping?
Our staff are working hard to fulfill your orders during these difficult times. You may experience delays due to widespread shipping restrictions and screening. Operating in line with the World Health Organization and your local government authorities, we are doing our best to closely monitor the situation and to ensure the safety of your package.
Unfortunately, in some cases, delays occur. Here’s why:
Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP — they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, simply Contact Us so we can resend it.
Custom Clearance – Your tracking status will update soon after your package has been cleared and released. For updates, you can also contact your local post office or delivery service provider.
Holidays – A sudden or unexpected increase in shipment delivery volumes is most common during the holiday season. Simply follow up with your local post office to track down your package.
Weather conditions – Bad weather can slow down the transit and cause a delay. Please keep track of your order.
Lost / Stolen package:
- We are not responsible for orders once they have left our warehouse.
- If there is a tracking #, then the order has been put on a skid and has left the warehouse
- If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.
- We cannot be held responsible for misdelivered orders due to incorrect/missing address